Transparency Report: Government requests on the rise

We think it’s important to shine a light on how government actions could affect our users. When we first launched the Transparency Report in early 2010, there wasn’t much data out there about how governments sometimes hamper the free flow of information on the web. So we took our first step toward greater transparency by disclosing the number of government requests we received. At the time, we weren’t sure how things would look beyond that first snapshot, so we pledged to release numbers twice a year. Today we’re updating the Transparency Report with data about government requests from January to June 2012.

This is the sixth time we’ve released this data, and one trend has become clear: Government surveillance is on the rise. As you can see from the graph below, government demands for user data have increased steadily since we first launched the Transparency Report. In the first half of 2012, there were 20,938 inquiries from government entities around the world. Those requests were for information about 34,614 accounts.

The number of government requests to remove content from our services was largely flat from 2009 to 2011. But it’s spiked in this reporting period. In the first half of 2012, there were 1,791 requests from government officials around the world to remove 17,746 pieces of content.

You can see the country-by-country trends for requests to hand over user data and to remove content from our services in the Transparency Report itself, but in aggregate around the world, the numbers continue to go up.

As always, we continue to improve the Transparency Report with each data release. Like before, we’re including annotations for this time period with interesting facts. We’re also showing new bar graphs with data in addition to tables to better display content removal trends over time. We’ve now translated the entire Transparency Report into 40 languages, and we’ve expanded our FAQ—including one that explains how we sometimes receive falsified court orders asking us to remove content. We do our best to verify the legitimacy of the documents we receive, and if we determine that any are fake, we don’t comply.

The information we disclose is only an isolated sliver showing how governments interact with the Internet, since for the most part we don’t know what requests are made of other technology or telecommunications companies. But we’re heartened that in the past year, more companies like Dropbox, LinkedIn, Sonic.net and Twitter have begun to share their statistics too. Our hope is that over time, more data will bolster public debate about how we can best keep the Internet free and open.

Posted by Dorothy Chou, Senior Policy Analyst

Celebrate freedom. Support a free and open Internet.

On July Fourth, America celebrates its independence.

In the summer of 1776, 13 disenfranchised colonies spoke. It took days for their declaration to be printed and distributed throughout the colonies, and it took weeks for it to be seen across the Atlantic.

Today, such a document could be published and shared with the world in seconds. More than any time in history, more people in more places have the ability to have their voices heard.

Powering these voices are billions of Internet connections around the world—people on their mobile phones, tablets, laptops and desktops. The Internet is a powerful platform that makes it easier for people to speak, to assemble, and to be heard. This is true no matter where freedom is taking root.

Yet we’ve only just begun to see what a free and open Internet can do for people and for the freedom we cherish.



Today we’re sharing a video we made to celebrate our freedom and the tools that support it. Please take a moment to watch it, share it with your friends, and add your voice.

Join us in supporting a free and open Internet.

Posted by Susan Molinari, Vice President of Public Policy and Government Affairs, Americas

More transparency into government requests

About two years ago, we launched our interactive Transparency Report. We started by disclosing data about government requests. Since then, we’ve been steadily adding new features, like graphs showing traffic patterns and disruptions to Google services from different countries. And just a couple weeks ago, we launched a new section showing the requests we get from copyright holders to remove search results.

The traffic and copyright sections of the Transparency Report are refreshed in near-real-time, but government request data is updated in six-month increments because it’s a people-driven, manual process. Today we’re releasing data showing government requests to remove blog posts or videos or hand over user information made from July to December 2011.

Unfortunately, what we’ve seen over the past couple years has been troubling, and today is no different. When we started releasing this data in 2010, we also added annotations with some of the more interesting stories behind the numbers. We noticed that government agencies from different countries would sometimes ask us to remove political content that our users had posted on our services. We hoped this was an aberration. But now we know it’s not.

This is the fifth data set that we’ve released. And just like every other time before, we’ve been asked to take down political speech. It’s alarming not only because free expression is at risk, but because some of these requests come from countries you might not suspect—Western democracies not typically associated with censorship.

For example, in the second half of last year, Spanish regulators asked us to remove 270 search results that linked to blogs and articles in newspapers referencing individuals and public figures, including mayors and public prosecutors. In Poland, we received a request from a public institution to remove links to a site that criticized it. We didn’t comply with either of these requests.

In addition to releasing new data today, we’re also adding a feature update which makes it easier to see in aggregate across countries how many removals we performed in response to court orders, as opposed to other types of requests from government agencies. For the six months of data we’re releasing today, we complied with an average of 65 percent of court orders, as opposed to 47 percent of more informal requests.

We’ve rounded up some additional interesting facts in the annotations section of the Transparency Report. We realize that the numbers we share can only provide a small window into what’s happening on the web at large. But we do hope that by being transparent about these government requests, we can continue to contribute to the public debate about how government behaviors are shaping our web.

Posted by Dorothy Chou, Senior Policy Analyst

Transparency for copyright removals in search

We believe that openness is crucial for the future of the Internet. When something gets in the way of the free flow of information, we believe there should be transparency around what that block might be.

So two years ago we launched the Transparency Report, showing when and what information is accessible on Google services around the world. We started off by sharing data about the government requests we receive to remove content from our services or for information about our users. Then we began showing traffic patterns to our services, highlighting when they’ve been disrupted.

Today we’re expanding the Transparency Report with a new section on copyright. Specifically, we’re disclosing the number of requests we get from copyright owners (and the organizations that represent them) to remove Google Search results because they allegedly link to infringing content. We’re starting with search because we remove more results in response to copyright removal notices than for any other reason. So we’re providing information about who sends us copyright removal notices, how often, on behalf of which copyright owners and for which websites. As policymakers and Internet users around the world consider the pros and cons of different proposals to address the problem of online copyright infringement, we hope this data will contribute to the discussion.

For this launch we’re disclosing data dating from July 2011, and moving forward we plan on updating the numbers each day. As you can see from the report, the number of requests has been increasing rapidly. These days it’s not unusual for us to receive more than 250,000 requests each week, which is more than what copyright owners asked us to remove in all of 2009. In the past month alone, we received about 1.2 million requests made on behalf of more than 1,000 copyright owners to remove search results. These requests targeted some 24,000 different websites.

Fighting online piracy is very important, and we don’t want our search results to direct people to materials that violate copyright laws. So we’ve always responded to copyright removal requests that meet the standards set out in the Digital Millennium Copyright Act (DMCA). At the same time, we want to be transparent about the process so that users and researchers alike understand what kinds of materials have been removed from our search results and why. To promote that transparency, we have long shared copies of copyright removal requests with Chilling Effects, a nonprofit organization that collects these notices from Internet users and companies. We also include a notice in our search results when items have been removed in response to copyright removal requests.

We believe that the time-tested “notice-and-takedown” process for copyright strikes the right balance between the needs of copyright owners, the interests of users, and our efforts to provide a useful Google Search experience. Google continues to put substantial resources into improving and streamlining this process. We already mentioned that we’re processing more copyright removal requests for Search than ever before. And we’re also processing these requests faster than ever before; last week our average turnaround time was less than 11 hours.

At the same time, we try to catch erroneous or abusive removal requests. For example, we recently rejected two requests from an organization representing a major entertainment company, asking us to remove a search result that linked to a major newspaper’s review of a TV show. The requests mistakenly claimed copyright violations of the show, even though there was no infringing content. We’ve also seen baseless copyright removal requests being used for anticompetitive purposes, or to remove content unfavorable to a particular person or company from our search results. We try to catch these ourselves, but we also notify webmasters in our Webmaster Tools when pages on their website have been targeted by a copyright removal request, so that they can submit a counter-notice if they believe the removal request was inaccurate.

Transparency is a crucial element to making this system work well. We look forward to making more improvements to our Transparency Report—offering copyright owners, Internet users, policymakers and website owners the data they need to see and understand how removal requests from both governments and private parties affect our results in Search.

Update December 11, 2012: Starting today, anyone interested in studying the data can download all the data shown for copyright removals in the Transparency Report. We are also providing information about how often we remove search results that link to allegedly infringing material. Specifically, we are disclosing how many URLs we removed for each request and specified website, the overall removal rate for each request and the specific URLs we did not act on. Between December 2011 and November 2012, we removed 97.5% of all URLs specified in copyright removal requests. Read more on Policy by the Numbers.

Posted by Fred von Lohmann, Senior Copyright Counsel

Software downloads in Syria

Free expression is a fundamental human right and a core value of our company—but sometimes there are limits to where we can make our products and services available. U.S. export controls and sanctions programs, for example, prohibit us from offering certain software downloads in some countries.

The fine details of these restrictions evolve over time, and we’re always exploring how we can better offer tools for people to access and share information. For example, last year we were able to make some of our products available for download in Iran. And today we’re pleased to make Google Earth, Picasa and Chrome available for download in Syria.

As a U.S. company, we remain committed to full compliance with U.S. export controls and sanctions. We remain equally committed to continue exploring how we can help more people around the globe use technology to communicate, find and create information.

Posted by Neil Martin, Export Compliance Programs Manager

Our approach to free expression and controversial content

Four years ago we first outlined our approach to removing content from Google products and services. Nothing has changed since then, but given World Day Against Cyber-Censorship is coming up on Monday, March 12, we figured now was a good time for a refresher. Here goes.

At Google, we have a bias in favor of free expression—not just because it’s a key tenet of free societies, but also because more information generally means more choice, more power, more economic opportunity and more freedom for people. As Article 19 of the United Nations’ Universal Declaration of Human Rights states, “Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive, and impart information and ideas through any media and regardless of frontiers.”

That said, we recognize that there are limits. In some areas it’s obvious where to draw the line. For example, we have an all-product ban on child pornography. But in other areas, like extremism, it gets complicated because our products are available in numerous countries with widely varying laws and cultures.

For Search—where we are simply indexing content—we take down as little as possible because helping people find information goes to the heart of our mission. We remove webpages from our search index when required by law, and we post a notice to Chilling Effects when we do so. For example, if we’re notified about specific pages that glorify Nazism, which is prohibited by German law, then we remove those specific pages from Google.de (our German domain).

For products like Blogger, orkut, Google+ and YouTube—where we host the content—we encourage users to express themselves freely, but we also want to ensure that people behave responsibly, so we set guidelines covering the use of our different services. For example, no hate speech, no copyright-infringing content, no death threats, no incitement to violence. And when we’re notified about content that either violates those guidelines or breaks the law—for example, we receive a court order—we will remove it, or restrict it in the country where it’s illegal. Earlier this year, for example, we removed a number of specific webpages from Google properties in India after a court ruled that they violated Indian law.

One final point—none of this is simple. Dealing with controversial content is, well…controversial. It’s why we always start from the principle that more information is better, and why we’ve worked hard to be transparent about the removals we make.

Posted by Rachel Whetstone, Senior Vice President, Global Communications and Public Policy

A Big Tent for free expression in The Hague

Google has long worked hard to raise the issue of Internet freedom in Europe. So when the Dutch Foreign Minister Uri Rosenthal took the initiative to host a meeting bringing together foreign ministers from more than 16 countries in the Netherlands, we wondered what could we do to support it.



Our answer was to hook up with the Dutch NGO Free Press Unlimited and host one of our Big Tent events, which aim to bring together corporations, civil society and politicians. We were delighted when both U.S. Secretary of State Hillary Clinton and Minister Rosenthal agreed to take part. Our Executive Chairman Eric Schmidt welcomed them to the Fokker Terminal in The Hague. “We are joined in a spirit to fight people who want to shut down free speech," he said. "It makes easy sense for a government to say: 'We don't like that...we're going to censor it'.” The conference, he said, was organized "to make the point that this is not right."

Secretary of State Clinton called on companies to protect Internet freedoms and stop selling technology that allows repressive governments to censor the net or spy on Internet users. She urged corporations to join Google, Microsoft, Yahoo and others in the Global Network Initiative to resist government efforts to impose filtering or censoring requirements. She also called on governments to fight attempts to impose national controls on the net. Any such attempt would contain people in a “series of digital bubbles rather than connecting them,” she said. "It is most urgent, of course, for those around the world whose words are now censored, who are imprisoned because of what they or others have written online, who are blocked from accessing entire categories of Internet content or who are being tracked by governments seeking to keep them from connecting with one another.”

Minister Uri Rosenthal called for legislation against exports of Internet surveillance material and promised 6 million euros to help Internet activists in repressive regimes. High-powered contributions came from the European Commissioner for the Digital Agenda Neelie Kroes, the Swedish Foreign Minister Carl Bildt and European parliamentarian Marietje Schaake.

A panel brought together business leaders and prominent human rights activists, including the Thai webmaster Chiranuch Premchaiporn, better known as Jiew, who faces trial over comments posted on her site that were deemed insulting to the monarchy.

The Hague is our third Big Tent (see highlights here), a place where we bring together various viewpoints to discuss essential topics to the future of the Internet. The format seems to be a hit, and we plan to hold more around the world in the coming months.

Posted by Rogier Klimbie, Policy Manager, Amsterdam

(Cross-posted on the European Public Policy blog and the Public Policy blog)

Magic moments in Egypt’s parliamentary elections, thanks to the web

Today more than 50 million Egyptians started heading to the polls to cast their votes for an independent Parliament, many for the first time in their lives. The revolution in Egypt, which captured the attention of the world beginning in Tahrir Square on January 25, 2011, made this possible by opening the floodgates of political participation.

With the free flow of information online, people can connect and engage in a open dialogue about the future of Egypt. The web is enabling many new voters to become better informed on their choice of candidates, and letting politicians reach electors in new and exciting ways.

Getting information about the new rules and the new players is no small feat for Egyptians: there are nearly 11,000 candidates vying for 498 seats across 27 governorates nationwide during a multi-stage election that started today and lasts until March 2012. We’re doing our best to organize information to make it easier for voters to find everything they need in one place. For example, millions of Egyptians have learned where they can vote through our landing page, www.google.com.eg/elections.

We’ve also worked to give a voice to thousands of candidates to reach voters through interactive video. The YouTube Townhall includes nearly 400 videos posted by candidates and political parties explaining where they stand on issues from education and the economy to health care and political reform, sparking vibrant conversations in cafés from Alexandria to Aswan.

We’re helping voters and politicians connect not just in Egypt, but throughout the entire Middle East and the world. For Tunisia’s recent parliamentary elections, we partnered with startup news portal Tunisia Live to offer a training workshop in Tunis on Google tools and social media for politicians. In France, we set up a special YouTube site for the upcoming parliamentary elections.

The Internet is playing an increasingly significant role in Egypt. It’s bolstering civic engagement and becoming a powerful mechanism for information sharing—crucial to helping the nation make the tough transition to democracy.

Posted by Samir ElBahaie, Head of Public Policy and Government Affairs for Google Middle East North Africa

More data, more transparency around government requests

How do governments affect access to information on the Internet? To help shed some light on that very question, last year we launched an online, interactive Transparency Report. All too often, policy that affects how information flows on the Internet is created in the absence of empirical data. But by showing traffic patterns and disruptions to our services, and by sharing how many government requests for content removal and user data we receive from around the world, we hope to offer up some metrics to contribute to a public conversation about the laws that influence how people communicate online.

Today we’re updating the Government Requests tool with numbers for requests that we received from January to June 2011. For the first time, we’re not only disclosing the number of requests for user data, but we’re showing the number of users or accounts that are specified in those requests too. We also recently released the raw data behind the requests. Interested developers and researchers can now take this data and revisualize it in different ways, or mash it up with information from other organizations to test and draw up new hypotheses about government behaviors online.

We believe that providing this level of detail highlights the need to modernize laws like the Electronic Communications Privacy Act, which regulates government access to user information and was written 25 years ago—long before the average person had ever heard of email. Yet at the end of the day, the information that we’re disclosing offers only a limited snapshot. We hope others join us in the effort to provide more transparency, so we’ll be better able to see the bigger picture of how regulatory environments affect the entire web.

Posted by Dorothy Chou, Senior Policy Analyst

Tunisia Talks on YouTube

The Arab Spring started in Tunisia, and it’s appropriate that Tunisia is now leading the way to a full democracy with their landmark free elections scheduled to take place on October 23. To help in this process, we recently partnered with startup news portal Tunisia Live to offer a training workshop in Tunis on Google tools and social media for politicians.

The turnout was fantastic; members from more than 40 parties and independent coalitions attended. The same day, Tunisia Live launched the Tunisia Talks channel on YouTube, channeling the enthusiasm of politicians to leverage social media and engage with voters. In this project, Tunisians are encouraged to submit and vote for top questions to the candidates, and many did so—for a flavor, see this example or this one. So far, more than 400 questions have been submitted.



This outreach is all the more exciting because YouTube was blocked for so many years in Tunisia. But when the regime collapsed last January, the site was unbanned and quickly became popular. Many Tunisian media outlets have set up channels to organize their video libraries on YouTube.

In this weekend’s elections, Tunisians will choose a constitutional council to write a new constitution for the country. Voters will select from lists of party members and independents. The Tunisian electoral committee has set up an official site www.isie.tn and is actively using social media to encourage voter registration—check their channel YouTube.com/isietn.

This is an exciting time in Tunisia. The media landscape—once limited and government-controlled—is now opening up to online platforms. Tunisians finally have access to a free Internet—and it’s playing a key role in building an encompassing political environment.

Posted by Samir ElBahaie, Regional Policy and Government Affairs Manager, Middle East and Northern Africa

(Cross-posted on the European Public Policy Blog)