Safer Internet Day: How we help you stay secure online

Technology can sometimes be complicated, but you shouldn’t have to be a computer scientist or security expert to stay safe online. Protecting our users is one of our top priorities at Google. Whether it’s creating easy-to-use tools to help you manage your information online or fighting the bad guys behind the scenes, we’re constantly investing to make Google the best service you can rely on, with security and privacy features that are on 24-7 and working for you.

Last year, we launched Good to Know, our biggest-ever consumer education campaign focused on making the web a safer, more comfortable place. Today, on Safer Internet Day, we’re updating Good to Know to include more tips and advice to help you protect yourself and your family from identity theft, scams and online fraud. You can also learn how to make your computer or mobile device more secure, and get more out of the web—from searching more effectively to making calls from your computer. And you can find out more about how Google works to make you, your device and the whole web safer.

For example, we encrypt the Gmail and Google Search traffic between your computer and Google—this protects your Google activity from being snooped on by others. We also make this protection, known as session-wide SSL encryption, the default when you’re signed into Google Drive. Because outdated software makes your computer more vulnerable to security problems, we built the Chrome browser to auto-update to the latest version every time you start it. It gives you up-to-date security protection without making you do any extra work.

Even if you don’t use Google, we work hard to make the web safer for you. Every day we identify more than 10,000 unsafe websites—and we inform users and other web companies what we’ve found. We show warnings on up to 14 million Google Search results and 300,000 downloads, telling our users that there might be something suspicious going on behind a particular website or link. We share that data with other online companies so they can warn their users.

We know staying safe online is important to you—and it is important to us too. Please take some time today to make your passwords stronger and turn on 2-step verification to protect your Google Account. Talk with friends and family about Internet safety. And visit our new Good to Know site to find more tips and resources to help you stay safe online.

Posted by Alma Whitten, Director of Privacy, Product and Engineering

Transparency Report: What it takes for governments to access personal information

Today we’re releasing new data for the Transparency Report, showing that the steady increase in government requests for our users’ data continued in the second half of 2012, as usage of our services continued to grow. We’ve shared figures like this since 2010 because it’s important for people to understand how government actions affect them.

We’re always looking for ways to make the report even more informative. So for the first time we’re now including a breakdown of the kinds of legal process that government entities in the U.S. use when compelling communications and technology companies to hand over user data. From July through December 2012:

• 68 percent of the requests Google received from government entities in the U.S. were through subpoenas. These are requests for user-identifying information, issued under the Electronic Communications Privacy Act (“ECPA”), and are the easiest to get because they typically don’t involve judges.
• 22 percent were through ECPA search warrants. These are, generally speaking, orders issued by judges under ECPA, based on a demonstration of “probable cause” to believe that certain information related to a crime is presently in the place to be searched.
• The remaining 10 percent were mostly court orders issued under ECPA by judges or other processes that are difficult to categorize.

User data requests of all kinds have increased by more than 70 percent since 2009, as you can see in our new visualizations of overall trends. In total, we received 21,389 requests for information about 33,634 users from July through December 2012.

We’ll keep looking for more ways to inform you about government requests and how we handle them. We hope more companies and governments themselves join us in this effort by releasing similar kinds of data.

One last thing: You may have noticed that the latest Transparency Report doesn’t include new data on content removals. That’s because we’ve decided to release those numbers separately going forward. Stay tuned for that data.

Posted by Richard Salgado, Legal Director, Law Enforcement and Information Security